Refund policy
PNG KULTURE – DIGITAL PRODUCT REFUND POLICY
Due to the digital nature of our products, all sales of digital products are final. Once a digital product has been purchased, delivered, downloaded, or access has been provided, we do not accept returns, exchanges, cancellations, or refunds for change of mind, accidental purchases, failure to use the product, or dissatisfaction based on personal preference.
Digital Products
This policy applies to downloadable and digital products sold by PNG KULTURE, including but not limited to presets, LUTs, templates, overlays, digital assets, guides, e-books, educational resources, editing tools, and other downloadable files.
File Issues & Replacements
If you receive a corrupted file, incorrect file, broken download, missing file, or are otherwise unable to access the digital product you purchased, please contact us. We will make reasonable efforts to resolve the issue and, when appropriate, provide a replacement file or new download access at no additional charge.
Technical issues with a product do not automatically qualify for a refund if the issue can reasonably be resolved through troubleshooting, replacement files, or renewed download access.
Compatibility
Customers are responsible for reviewing product descriptions, software requirements, compatibility information, and any required applications before purchasing. Refunds will not be provided because a customer does not own the required software, uses an unsupported device or application, or purchases a product that is incompatible when the applicable requirements were disclosed before purchase.
Digital Product Results
Presets, LUTs, editing tools, templates, and other creative assets may produce different results depending on the image, footage, lighting, camera, software, settings, and individual editing choices. Examples shown on our website are demonstrations and do not guarantee identical results.
Unauthorized Sharing
Purchases are licensed to the original purchaser unless otherwise stated. Digital products may not be redistributed, resold, shared, uploaded, copied for distribution, or made available to others without written permission from PNG KULTURE.
Nothing in this policy limits any refund, cancellation, or other rights that cannot legally be excluded under applicable consumer protection laws.
For questions or technical assistance regarding your purchase, contact PNG KULTURE at pngkulture.shop@gmail.com.
PNG KULTURE RETURN & REFUND POLICY
ALL SALES ARE FINAL
PNG KULTURE does not offer refunds, returns, or exchanges on digital or physical products except where otherwise required by applicable law. Please review your order carefully before completing your purchase.
DIGITAL PRODUCTS
Due to the nature of digital products, all digital product sales are final once purchased or access has been provided. Digital products cannot be returned, exchanged, or refunded.
If you experience a technical issue, corrupted file, missing file, incorrect file, or difficulty accessing your purchase, please contact us. We will make reasonable efforts to resolve the issue and may provide a replacement file or renewed download access when appropriate.
PHYSICAL PRODUCTS
All physical product sales are final. We do not accept returns or exchanges and do not issue refunds for physical products.
If your order arrives damaged, defective, or incorrect, please contact PNG KULTURE within 7 days of confirmed delivery. If your claim is approved, we will provide a replacement item or reship the correct item at no additional cost.
To process a damaged, defective, or incorrect-item claim, we may require your order number along with clear photographs or video showing the item, packaging, shipping label, and damage or issue.
DAMAGED OR DEFECTIVE ITEMS
Approved claims involving products that arrived damaged or defective will be resolved through replacement or reshipment. Refunds will not be issued when a replacement or other remedy permitted by applicable law is available.
PNG KULTURE reserves the right to review submitted evidence before approving a replacement.
LOST PACKAGES
If tracking information indicates that an order was lost while in transit, please contact us so we can review the shipment. When the carrier confirms that an eligible shipment was lost in transit, PNG KULTURE may reship the order at no additional charge.
If tracking shows that a package was successfully delivered to the address provided at checkout, PNG KULTURE is not responsible for packages subsequently lost, misplaced, or stolen after delivery, except where otherwise required by law.
INCORRECT SHIPPING ADDRESSES
Customers are responsible for providing an accurate and complete shipping address at checkout. PNG KULTURE is not responsible for orders delivered to an incorrect address provided by the customer.
If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.
ORDER CANCELLATIONS
Orders cannot be guaranteed to be canceled or changed after they have been placed. Once a digital product has been delivered or a physical order has entered processing or fulfillment, the order cannot be canceled.
EXCEPTIONS REQUIRED BY LAW
Nothing in this policy is intended to limit or exclude any consumer rights, remedies, refunds, replacements, cancellations, or other protections that cannot legally be waived under applicable law.
For order issues or replacement requests, contact pngkulture.shop@gmail.com and include your name and order number.